Classic New England style Trolley rental for weddings, shuttle services or other occasions. Mini coach available for larger groups or other events. Serving central New Hampshire to the Lakes region and Lake Sunapee / New London areas as well as the seacoast. Vehicles to rent for most any event! Find out more...
I requested and paid for a trolley with air-conditioning. The A/C was broken on the wedding day and we were not notified until the trolley arrived. It was a hot day so it made for an extremely uncomfortable ride.
The driver, April, was on time.
Myself, 6 bridesmaids, 5 family members and my photographer. My grandmother was going to travel with us, but since the A/C was broken, she could not due to her health.
We were very disappointed with the customer service we received from the owner, Tracy Scott. The weeks before the wedding, I made several attempts to contact him to confirm the trolley reservation. I sent 3 emails and made 2 phone calls and received no response. It was not until I started calling other transportation companies in the area, that one of the reps from Grace Limousine (who happened to know Mr. Scott personally) called Mr. Scott and let him know he needed to contact me. Mr. Scott also did not want me to pay his "required 20% gratuity" directly to the driver. He wanted the gratuity check made out to his company, which I found suspicious.
On the day of the wedding, which was a hot day, the trolley arrived with broken A/C. My coordinator and I had no knowledge of this until the trolley arrived. No cold water was provided to compensate for the heat. It was awful. My wedding day was in the middle of the summer, and I specifically asked for a trolley with A/C. I did not get what I paid for. It was the one thing that put a damper on my wedding day.
When I returned from my honeymoon and contacted Mr. Scott to let him know the problem and that my husband and I expected a partial refund, he refused.
I would recommend that brides and grooms DO NOT HIRE DISTINCTIVE TRANSPORTATION SERVICES. Go with Wolfeboro Transportation instead. Unfortunately, Wolfeboro was already booked for my wedding day. Otherwise, I would have hired them!!
Type of limo & transportation? Bling-level? Their Trolley was exactly what I had expected. It was clean and the brass was nicely polished. The white bows in the trolley were a very nice touch. The driver was curteous and attentive as well as appropriately dressed. The owner was very easy to work with and gave us a great price for the services we needed. I would highly recommend this trolley service to my friends. This was a great value!
Did the driver play along? Discrete? Allow shenanigans? The driver was wonderful! She was a fun person and a great driver. She was very excepting of our time changes and the fact that we decided to go to another park for pictures because of an event going on that we didn't know about at the one we had planned on going to.
Who was in your entourage? We were able to bring the entire wedding party of 12 plus the parents and some spouses of our friends in the bridal party. I think that we totaled 24 people when we left the church! Something we would never have done in a limo. It was great to have everyone together for the ride to the reception one lst time. We also had a Champagne toast along the way!
Happy? Meet your wedding transportation needs? Why or why not? The owner was very helpful and he suggested that we use the trolley to bring the guys to the church then come for the girls. This way no one had to drive their car to church and end up leaving it there. I had planned on letting the guys get to church on their own and using the trolley just to bring me and my bridesmaids to church. This worked out so much better. He was great to work with and made me feel very confident that I had hired the right company on this very special day.