I ordered a custom cake for my sister's spa party bridal shower. I gave Sweet on You a photo of a hot tub cake that I wanted them to make with some modifications to the design. I was assured that they were capable of making this design. When placing the order, I also specified that I needed the cake first thing in the morning (8:30 am) as the party would be in Vermont and we were driving up the day before.
On the day of pick up, I arrived at 9 am and the cake was not ready yet. In fact, it was not even close to being done. The cake was rushed to completion and looked horrible. We were unable to display the cake at the party. It was cut up and served without being seen. Once the cake was cut, I discovered that they didn't even use the filling that I asked for. The cake itself was extremely dry.
What was supposed to be a highlight of our shower party was a complete disaster.