Herndon Cakes, Toppers, & Stands: Amphora Bakery
Review: Frozen Wedding Cake - DO NOT USE Amphora Bakery
Wedding Date: 10/16/2010
Reviews Posted: 1 (View all)
- Chocolate/Chocolate and ameretto - the one bite I got was delicious
- No - I would NEVER USE them again
I got married 4 weeks ago and I just wanted to warn everyone NOT to get their wedding cake from Amphora Bakery in Herndon, VA because they delivered a FROZEN 5 tier cake to my wedding reception. They delivered the cake at 5:30pm and when I cut the cake at 10pm - the whole center of the cake was still frozen. I will admit the cake was beautiful and the one bite I did eat was good, but they do not care about their customer's happiness or delivering a quality product.
My hotel told me that the cake was so hard they almost BROKE their knife trying to cut it and the pieces kept crumbling when they were cut. They also said there is no way that I got all the servings I paid for. The hotel also documented the cake problem in the hotel event log that night. That just goes to prove that something was wrong with this cake. Several people at my wedding were commenting about watching the guy trying to cut into the frozen cake. So embarrassing!!
When I contacted Amphora a few days after my wedding (while on my honeymoon) to let them know I wasn't happy. They didn't respond. When I called them to follow up - they just ran around in circles. All they would say is that they don't freeze their cakes and they don't know what happened. My wedding planner, the hotel and event staff have spoken to Amphora and it's still not good enough for them to offer me any kind of refund. They did not offer an apology either. They do not return any phone calls - I had to continue to call them and follow up.
To make this entire situation worse the owner, Maria Cholakis, was actually YELLING at me on the phone! She told me that they do not freeze their cakes and they don't even have a freezer big enough. I don't think they froze the cake after it was assembled, I think they froze the layers of cake and assembled it frozen and then decorated it. They tried to blame it on my hotel asking if they stored the cake after it was delivered - and it was not.
Maria told me that I should have saved her a piece of cake and she would know what's wrong with it. How was I supposed to save the cake - I was on my honeymoon for almost 2 weeks? She said I should have had the hotel save the cake. What difference would that have made - it would be thawed by then or stale by the time I got back from my honeymoon. That is completely unreasonable. Not to mention that as the BRIDE, I should not be concerned with saving a slice of cake for the bakery. She told me that as far as she's concerned once they deliver the cake her job is done. I told her no it's not - you need to stand behind your product and deliver quality.
She continued to yell at me that she would not issue any kind of refund until she personally interviewed every person at my hotel to find out what happened. I told her that her staff had already done that, I have an email from the hotel stating that they logged that the cake was extremely difficult to cut and they also spoke to my wedding planner who had the event staff tell her the cake was frozen the night of my wedding.
Amphora Bakery has all the information any reasonable person would need to offer an apology and some kind of reasonable refund to make a customer happy. The way they have handled the entire situation is wrong. My word as an unhappy customer should be enough for them to apologize and offer a reasonable refund. They will not do either and I've been dealing with this for 3 weeks now. Unacceptable.
Save yourself the trouble and DO NOT DEAL with Amphora Bakery!! They do not stand behind their cakes and don't care about their customer's happiness.
- The cake was beautiful
Overall Rating: 1.5 / 5.0
- Knowledgeable, Friendly Staff : 1.0
Review: Fabulous cakes!
Wedding Date: 05/22/2010
Reviews Posted: 1 (View all)
- What did you get and how did you like it? Cake was amaretto with buttercream frosting and absolutely to die for. Groom's cake was chocolate raspberry mousse and equally fabulous.
- Were you happy? Would you do it again? The tasting experience was great and both cakes were wonderful at the wedding. They were on time and staff communicates via email which is a HUGE plus with me.
Overall Rating: 4.8 / 5.0
- Knowledgeable, Friendly Staff : 4.0