Hayden Catering: Kicker Catering

Vendor Comment:

It is unfortunate that the norm today is for people who are happy with your services not to pass it on and those who have a problem are more than happy to let the world know. My two questions to our bride and to anyone reading the bride's review are - did you contact the vendor with your concerns and what action did they take.
Imagine our surprise to see this review 6+ months after the wedding date, but we will give you the other side. Yes, we did arrive 15 minutes later than we had hoped. We arrive as close to serving time as possible to ensure that the food is as hot or cold as it should be. When we arrived the guests were arriving and going directly to the bar area for drinks and snacks - we set up the buffet line which was approx. 75 feet from the guests, so we were not a disturbance to the festivities and were ready to serve the guests in a very timely fashion - only after two announcements from the DJ, did the serving commence. Because of our liability insurance - we as most caterers, do not leave the leftovers unless the BRIDE asks specifically for them, provides the containers and signs a liability release. They also must provide coolers in which they can be stored. Our meals are served buffet style and we encourage the guests to return for seconds or thirds, so this does impact the amount of food that is available, We do not reuse our food and in most cases, throw away the leftovers.
We regret the confusion on the cake cutting and took full responsibility for the mix-up - that being the reason for the gift certificate. We normally do not provide cake cutting at events which are catered off premises, because it has to be done before we leave the reception. This puts a time constraint on the bride & groom and reception. We did give the bride the cake plates and did offer to run and get the plastic forks for the cake - we were told that it was ok, the brother could run out and get them since URM was only two blocks away. We did not rip the silverware from anyone while eating - we do provide as a free service to our brides - real silverware, whether they have glass plates or not. A service that most caterers charge for. We did also bus the paper plates, napkins etc.from the tables, while picking up the silverware.
Our goal is to make the food portion of the reception as perfect as possible and in a real world - it would always be. But on the other hand -we also do and did take responsibility, when we know there is a a problem.
When we left this reception and told the bride goodbye, there was not any problem mentioned or any phone call afterward. No mention of a problem when we called for the address to send the gift certificate to and no mention of a problem when we called to be sure that they got the certificate. Again, we do apologize for the confusion and will be sure that no other bride's day is ruined because we,the caterer, did not cut the cake. It is a free service that we provide for receptions booked at The Crossroads Event Facility