Getting in touch with the DJ company at first was no problem. They were very friendly and helpful. That is untilthe website would not work, they wouldn't respond about the issues, and our DJ didn't call us until 3 days before the wedding. We were working and unable to talk right then, and from then on out reaching him was nearly impossible, because he always said he was at work and couldn't talk. Needless to say, we never got the opportunity to sit down and talk to the DJ and plan, other than us filling out a long email questionaire (that he didn't even read or bring with him!).
The problems all truly started on our wedding night. While waiting in the hall to walk out to my ceremony, I got word that our DJ was calling my then fiance for directions. Five minutes before our start time, he should have been set-up an hour to two hours ahead of schedule as the company promised, yet wasn't even there yet.
Upon arrival, the DJ showed up in sweats and walked into my ceremony of 115 guests to get set up and ready.
While waiting to be announced to go into our reception, we had to wait far too long for the DJ to set up and get prepared. He forgot all paperwork and didn't even know our names. He had to come back in the bridal suite to get and write down all of our information before he could introduce us. Due to time constrictions, and the DJ pushing back both parts of our wedding, my fiances' father was unable to stay and see our first dance.
We ave our DJ 4 full CDs of music that we requested to be played throughout the night. He didn't play a single one. There was no country, no slow song for our older family members to dance to, it was all party music.
The main reason we hired this company was to have the DJ and lighting package all together. We never got the lighting package. The DJ didn't do his part to set it up or call for a backup system if it failed to work, and we never received any of that.
A week and a half after our awful expereince with this company and they still have no answer or resolution. My husband and I have been passed from employee to employee through email and phone calls, and yet nothing has happend. The lack of customer service is astounding.
I would never reccomend a company like this to a bride! There is far too much to think about and do on your wedding day and after it is over to deal with any of this.