If you are looking for an adventure, poor service, untrustworthy billing practices, shotty alterations, and a standard 1990s-styled Quinceañera dress, or perhaps dream of walking down the aisle in a dress reminiscent of "My Big Fat Greek Wedding"... this might be the place for you.
If not, save yourself the money, time, and frustration of dealing with this business and find ANYPLACE else to find your formal wear.
The list of complaints can be summarized as follows...
Failure to respond to phone calls or written requests for assistance or support:
Prior to picking up my dress on the agreed upon date, I called on four separate occasions, requesting that someone from the store please call me to confirm that my dress was ready for pick up. I never received a call back from the store owner/manager informing me of the status of my dress or what time I would be able to pick it up. I later learned through a fellow bridesmaid (who physically had to show up to the store due to her phone calls being avoided as well) that I did not receive a phone call from V&C was because the alterations of my dress (as well as hers) had not been completed.
Late delivery of products and services:
When I inquired why the alterations were taking so long they said, "The person who does alterations for us had a family emergency, the alterations should be completed next week"... I followed up with them next week to schedule a time for pick up and I was then told "Sorry for the delay, but your dress is still not ready. The person who does our alterations was sick. Your dress should be ready for pick up next week."
Alterations that should have taken no more than 2 weeks, took a full month to complete. The alterations were awful... the hemline was gathered/bunched, frayed, and coming apart in different places. Once at the wedding venue, I found a pair of scissors and took a moment to cut away all of the loose strings dragging on the floor and getting caught in my sandals. I guess for an $80 alteration, I expected a cleaner hemline. Oh well....
In other instances with different bridesmaids of the same wedding party, V&C failed to provide itemized billing, failed to substantiate charges, delayed shipping of dresses to out-of-state residents by 6 weeks (and overcharged them for shipping), and in one case the alterations of the bridesmaid dress resulted in damage of the dress, which then had to be fixed by another seamstress.
Recommend this bridal shop or tuxedo rental? What did you love most? HORRIBLE CUSTOMER SERVICE!! The dress shop attendants were helpful when I was buying my dress; however, once they had my money, I experienced terrible service. The bridal and bridesmaid's dresses arrived ONE MONTH LATE, and the shop never called to inform me. I had to keep calling weekly to find out the status of the dresses and each time I was told the dresses would arrive "in a few days." When the bridesmaid's dresses arrived, they did not ship them out as planned (eventhough they charged my bridesmaids for this service). Then, they ordered INCORRECT sizes for two of the four dresses I ordered. They were not even remotely close. One dress was supposed to be an 8, and they ordered a 16!!! I would not recommend this shop to anyone. Doing business with Carmen's Bridal added so much STRESS to the wedding planning process. Save yourself the hassle and GO ELSEWHERE!!