They do not deserve even the single star rating. Without getting into much details, I will outline why you they DO NOT DESERVE your business:
- Incompetent sales, service, and management/owner stakeholder.
- Incapable of fulfilling their business obligations and commitment to customers
- Inability to resolve escalated matters with tact, reservation, and professional business conduct
I’m not the bride, but was so disappointed in her experience with them that I felt compelled to warn others. In fact, I believe the greater Salt Lake bridal magazines should be made aware of this horrific experience. They should not be in business the way they operate. Don’t trust your important occasions to this “business”. Truly the worse service and order experience hands down. Run away, run very far away… even if the location is convenient, it’s not worth supporting this local vendor.