This is the best staff I've ever worked with. From the moment you enter the door, they are kind and aim to please. It's easy to feel pressured at a place like Zales, but Long's never pressures you. My engagement ring, both wedding bands, and husbands band are from Long's. Each visit was nothing short of perfection. Each employee is kind and truly cares about your experience. When we visit, whether shopping or cleaning jewelry, they always remember us. It is such a warm feeling.
We didn't do anything too over the top or custom, but did have to have our rings resized and brought in from their Peabody location. I have a size 3.75 finger, so to find an ideal ring is hard. Everything looks huge on my skinny fingers so when we needed things sized and engraved, they were so nice and never made it seem impossible.
We had our rings engraved. They did a stellar job. Our photographer was able to catch the engravings and we have beautiful photos now.