The quality of the images we received from the ceremony and reception was absolutely terrible. Many of the pictures were out of focus, blurry, off- color, VERY grainy. I’m a graphic designer with expertise in using Photoshop and I cannot fix most of what he has done wrong. When he said we were out of line asking for a refund we took him to court, and because of his contract that didn't indicate specifically how many good images we expected, we got nothing back. Even the judge said about one of the “corrected” photos: “What’s wrong with her face there?” The only regret of my wedding was hiring him.
Lesson learned: no matter how much experience someone claims to have, make sure you're signing a very specific and detailed contract in case it goes badly.
Feel free to ask for a link to the photos I received if you'd like to review for yourself.