Wedding Date: 12/15/2009
Reviews Posted: 1
- There were only a couple, very dissapointed.
- Right before i was to walk around the aisle and get married Mel came up to me because a bridesmaid got upset with him and his feelings were hurt, so i told him not to worry about it and to do his job.
- DVD's with all the pictures
- One of my groomsmen had brain surgery about 6 months earlier and it was physically impossible for him to smile, we told him that, and he kept telling him to smile. Was very bossy which was somewhat understandable because we were losing light, but he could have gone about it in a more polite manner.
Overall Rating: 1.8 / 5.0
Vendor Comment:I was totally blindsided and shocked when I saw this review. I was under the impression that the bride and groom were happy with my services 8 MONTHS earlier and their photos, never hearing from them which is not uncommon. On the wedding day we had arrived 30 minutes early to begin shooting the bridal party 2 hours before the wedding.
The bride and groom were 1.5 hrs late in their arrival with the ceremony to start 45 minutes after they arrived. I tried to hurry them along to get the images they contracted for within a now limited time frame in a professional, and I thought humorous manner, to take away their anxiety and the fact guests were beginning to arrive, further delaying the shoot.
Obviously I failed to do that. All in all they rec'd 5 times the usual amount of images, of which I was not disappointed with, in fact using many on my website. Their perceptions and memories seem rather distorted and very different than mine, probably due to the pressures of their being very late.
I had asked a groomsman to smile twice, asking "do you have a smile in there" in what I thought was a friendly and humorous manner because I couldn't figure out why he wouldn't smile. THEN found out from a hostile bridesmaid that this gentleman had recently had brain surgery. After finding out this information I never asked him to smile further. I then apologized TO HIM about my ignorance (because it was the right thing to do), and he said "no big deal". I also apologized to the groom (because it was the right thing to do) stating what had happened "and told him I hope I didn't hurt HIS feelings" and he said "don't worry about it, just continue to do what you need to do", I thought in an understanding manner. Not to make excuses, this was a very difficult shoot, with hostile clients (one bridesmaid specifically, and not, I thought, the bride and groom) for what reasons I still am perplexed, except arriving very late and apparently not being forthcoming with issues. Having hundreds of satisfied clients over 20 years, and always doing my best no matter what the circumstances, client satisfaction is extremely important to me and I always give more... we also stayed beyond our contracted time in order to make they day less stressful to get other important shots that were delayed at no charge. This was a VERY surprising review !