Virginia and Tim Carden of Cardens photography were contracted to provide footage for a wedding that occurred over 9 months ago.
We signed the contract that they provided and paid in good faith.
The wedding occurred and - over 9 months later - we still have not received the footage that we contracted/paid for.
Even though the footage should have been sent via email/dropbox, after their initial refusal, we have made a number of attempts to collect the footage in person (DHL alone made 15 attempts to collect it - and gave up after being verbally abused).
Carden's Photography have ignored our lawyer's and the Better Business Bureau's attempt to contact them.
Instead, they have run off with our money and continue to act with utter disregard to both the contract and law.
Had the contract been fulfilled (even late) we would have kept our horrific experiences quiet (we waited a number of months, after all).
However, we have been left with no choice but to pursue Virginia and Tim Carden of Carden's Photography / Wedding Videography to the fullest extent of the law (or until they send us the footage we paid for), and to inform others about their unethical/illegal behaviour.
We have no doubt that the vendors will attempt to dispute this review (in order to hide their conduct), and so look forward to emailing One Wed a copy of our contract and our lawyer's letters so they - too - can see how we have been defrauded.
We paid and contracted for two pieces of footage, but have only received one.
We're pursuing them legally.
Overall Rating: 1.0 / 5.0
Satisfaction : 1.0
Creativity : 1.0
Unobtrusive : 1.0
Value : 1.0
Review: Couldnt be Happier
Wedding Date: 10/24/2009
Reviews Posted: 1
What was your favorite wedding photo? I really cant pick just one. There around 6 that I absolutely love
How did the wedding photographer avoid disrupting the day? Great with candids? Action shots? Portraits? Tim and Virginia never told us what to do. They captured moments I didnt know even happened. They didnt use flash at all, which was great for me. They also were perfect with posing in the formal images and they didnt take a lot of time for them either.
What was included in your wedding photo package? Albums? DVDs? Engagement pics? Two photographers? We got an engagement session, CD, print credit and awesome 8x12 album.
How did the photographer make you and family comfortable? They were so down to earth and understanding, we invited them to stay at our reception even after they were done shooting!
What was your favorite wedding photo? The solo picture of me and my new husband
How did the wedding photographer avoid disrupting the day? Great with candids? Action shots? Portraits? She dressed appropriately and was never in the way. I didnt even notice pictures were taken during the ceremony!
What was included in your wedding photo package? Albums? DVDs? Engagement pics? Two photographers? CD with release picttures and a beautiful album
How did the photographer make you and family comfortable? Very personable. She cracked jokes and being a female made everyone at ease while we were getting ready.