- Satisfaction : 3.0
- Creativity : 3.0
- Unobtrusive : 3.0
- Value : 3.0
Review: the worst service i have EVER had!
10/14/2010
-
Donald L
Reviews Posted: 1
- The absolute worst service I have ever encountered. We were promised our wedding photos in 1 month, after 3 months of not returning my calls and e-mails the owner, Rick, explained some marital problems were the reason nothing had been done yet. 4 months later we received our photos on DVD, which were “OK” at best. Rick had promised he was going to order our album that went with the package (Princess Package) after we received our DVD, which is strange… you would think you get everything at once. The wedding album actually came after we received the 25 prints, which were a terrible high gloss and were in both landscape and portrait format, which made a very ugly arrangement. The album itself had 34 photo sleeves for our 25 photo prints, again…very ugly and very un-professional. 2 weeks after we received the Album came our thank you cards, which not to my surprise had the wrong photo printed on them. So once again I called to resolve yet another issue, his response was “I will have a rush put out immediately for the correct version”… 3 weeks later no thank you cards, no returned phone calls. I am in the process of taking Rick to court and contacting the Better Business Bureau of RI. I am completely outraged and disgusted with his service and would advise anyone and everyone to stay away!
- The absolute worst service I have ever encountered. We were promised our wedding photos in 1 month, after 3 months of not returning my calls and e-mails the owner, Rick, explained some marital problems were the reason nothing had been done yet. 4 months later we received our photos on DVD, which were “OK” at best. Rick had promised he was going to order our album that went with the package (Princess Package) after we received our DVD, which is strange… you would think you get everything at once. The wedding album actually came after we received the 25 prints, which were a terrible high gloss and were in both landscape and portrait format, which made a very ugly arrangement. The album itself had 34 photo sleeves for our 25 photo prints, again…very ugly and very un-professional. 2 weeks after we received the Album came our thank you cards, which not to my surprise had the wrong photo printed on them. So once again I called to resolve yet another issue, his response was “I will have a rush put out immediately for the correct version”… 3 weeks later no thank you cards, no returned phone calls. I am in the process of taking Rick to court and contacting the Better Business Bureau of RI. I am completely outraged and disgusted with his service and would advise anyone and everyone to stay away!
- The absolute worst service I have ever encountered. We were promised our wedding photos in 1 month, after 3 months of not returning my calls and e-mails the owner, Rick, explained some marital problems were the reason nothing had been done yet. 4 months later we received our photos on DVD, which were “OK” at best. Rick had promised he was going to order our album that went with the package (Princess Package) after we received our DVD, which is strange… you would think you get everything at once. The wedding album actually came after we received the 25 prints, which were a terrible high gloss and were in both landscape and portrait format, which made a very ugly arrangement. The album itself had 34 photo sleeves for our 25 photo prints, again…very ugly and very un-professional. 2 weeks after we received the Album came our thank you cards, which not to my surprise had the wrong photo printed on them. So once again I called to resolve yet another issue, his response was “I will have a rush put out immediately for the correct version”… 3 weeks later no thank you cards, no returned phone calls. I am in the process of taking Rick to court and contacting the Better Business Bureau of RI. I am completely outraged and disgusted with his service and would advise anyone and everyone to stay away!
- The absolute worst service I have ever encountered. We were promised our wedding photos in 1 month, after 3 months of not returning my calls and e-mails the owner, Rick, explained some marital problems were the reason nothing had been done yet. 4 months later we received our photos on DVD, which were “OK” at best. Rick had promised he was going to order our album that went with the package (Princess Package) after we received our DVD, which is strange… you would think you get everything at once. The wedding album actually came after we received the 25 prints, which were a terrible high gloss and were in both landscape and portrait format, which made a very ugly arrangement. The album itself had 34 photo sleeves for our 25 photo prints, again…very ugly and very un-professional. 2 weeks after we received the Album came our thank you cards, which not to my surprise had the wrong photo printed on them. So once again I called to resolve yet another issue, his response was “I will have a rush put out immediately for the correct version”… 3 weeks later no thank you cards, no returned phone calls. I am in the process of taking Rick to court and contacting the Better Business Bureau of RI. I am completely outraged and disgusted with his service and would advise anyone and everyone to stay away!
Overall Rating: 1.0 / 5.0
- Satisfaction : 1.0
- Creativity : 1.0
- Unobtrusive : 1.0
- Value : 1.0
Review: Amazing photos to cherish for a lifetime!
01/06/2009
-
mike655
Wedding Date: 11/06/2008
Reviews Posted: 1 (View all)
- What was your favorite wedding photo? It is hard to choose one, but I would have to say that my favorite photos was captured when we didn't even realize that Richard was taking our picture. We were leaning in an archway at the Bowers Museum and the ceremony had just ended. Before our guests filed out, my husband kissed me on the forehead. This is the photo that we sent out to everyone as a Christmas gift. It is just a beautiful photo.
- How did the wedding photographer avoid disrupting the day? Great with candids? Action shots? Portraits? Richard took so many pictures that after the first few minutes, and after our posed photos, we practically forgot that Richard was there. He and his assistant were having a great time! We have precious photos of our parents dancing together and friends chatting in corners and the beautiful venue lit by candlelight. He really was in the background, just shooting all of the action - and the photos all looked great!
- What was included in your wedding photo package? Albums? DVDs? Engagement pics? Two photographers? I ordered a formal photo album as well as individual prints to give as gifts. But, when I saw the proofs, I had to keep them all and I purchased the entire proof book! They are great photos in their own right and printed on quality Kodak paper.
- How did the photographer make you and family comfortable? He did a great job directing the group to get the shots that we wanted. He also knew how to ask everyone to look in a certain direction or turn their heads for a flattering shot. He quickly called out simple directions, got the shot, and before we knew it, we were done!
Overall Rating: 5.0 / 5.0
- Satisfaction : 5.0
- Creativity : 5.0
- Unobtrusive : 5.0
- Value : 5.0
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