Offering affordable wedding planning services. Offering 3 packages, Full Wedding Planning, Partial Wedding Planning services. Wedding Day Of Coordination all packages are under $1,000! Find out more...
1 Renaissance Place #704, Palatine, Illinois 60067
We wish we could state how great Karolina was, but for us this simply was not true at all. We hired her because of her great online reviews and of course the price…but as some say you get what you pay for. Regretfully, we purchased her partial wedding coordination package.
Throughout our time with Karolina, she was very unorganized, which is opposite of what one would expect from a wedding planner. She forgot many details that had already been discussed. One would think she would have some sort of file that contained notes regarding the various items we discussed. We spoke to her a few times about her lack of organization and other issues, but she didn’t seem to correct them and they got worse. I ended up writing out all of the details to be sure that she wouldn’t forget and I also gave a copy to the venue as back up.
It was very difficult /rare to reach Karolina by phone as she did not seem too comfortable with conversing with people via phone. Instead of calling vendors when we needed quick answers, she would send an email. I would call her with an emergency issue (e.g. scheduling of a last minute appointment, questions we had prior to a vendor meeting, etc.) and she would not call me back, opting instead to send an email hours later or the next day. She wrote long, extensive emails for me to respond to, ignoring my preference of communicating via phone due to my busy work schedule.
The worst issue we had with Karolina was our wedding rehearsal, which was an absolute disaster. Karolina’s true lack of organization was obvious as she did not know what to do or how to direct the rehearsal. She was more concerned with making sure she got her check. She ignored our preference for the wedding party entrance, despite discussing it moments earlier. Our wedding party, officiant, DJ, and soloist were lost because she did not bring copies of the ceremony schedule or the timeline. It was very embarrassing for members of our wedding party and the venue staff to keep telling us how unorganized and overwhelmed she looked, how much of an amateur she appeared to be, and how rude she was to them when they asked a simple question. Karolina’s busy wedding schedule may have contributed to these issues so she may need someone else to assist her with details prior to the wedding day.
Karolina would disappear many times during our almost THREE hour rehearsal, leaving us to figure things out. Karolina could see how upset I was and asked if I was ok. I explained that she was unorganized and everyone could see it. She stormed off screaming “I am organized. I am organized.” This was one of the most unprofessional and bizarre moments I have ever experienced. Our officiate stepped in and provided overall direction, essentially “rescuing” the rehearsal. Karolina left without apologizing or even saying bye to me. We planned a rehearsal lunch immediately following the rehearsal, along with a Chicago bus tour, and a welcome reception. The welcome reception was our opportunity to greet our guest that had traveled so far to be with us; however, since we had a VERY unorganized rehearsal that put us behind 2 hours, we had to cancel it.
Karolina did not get along with our vendors; we’re not sure if it was because she never worked with them, but I had to be the mediator for some issues they had. On our wedding day, our chair rental vendor called both of us because he could not reach Karolina. Our makeup schedule was completely thrown off because Karolina lied about sending the wedding day timeline to our makeup artist. Due to this makeup issue and the rehearsal debacle, I was very nervous on my wedding day, which is a feeling you shouldn’t have if you hire a wedding coordinator! I called the venue to ask for help and they informed me that they already began setting up because they saw how the rehearsal went and really wanted to step in and help us. I felt so relieved after speaking with them because they reassured me that everything would go well and was 100% there for us – the exact words I needed to hear. I just prayed everything would work out since it was out of our hands at that point. I really wish we would have just relied on the venue from the beginning instead of hiring Karolina.
Even though the venue did mostly everything, Karolina did try to keep us on schedule, with the exception of our thank you speech, which one of the most important things we wanted to do.
Based on our experience, we do not recommend Karolina’s services because she did not provide a stress-free experience that was expected and outlined in her contract.