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We were very disappointed with the overall experience with Carrie Ann Drinnen from Serendipity Weddings and Events. We did not get the wedding we wanted and she added a lot of unnecessary stress to the entire planning process.
The biggest issue was the fact that she is so unorganized (especially with her horrible excel spreadsheets) that she messed up our entire budget! The month of our wedding we realized that she went over by a couple thousand dollars! She repeatedly said that our budget was “so tight” and that it wasn’t really possible to meet our budget ($15,000, by the way). We know this isn’t true because there are couples out there having weddings for $5,000 and making it work. This is why we hired her; she’s supposed to make it happen. This error caused us to remove a ton of items from our wedding at the last minute just to bring it back under budget. She never even apologized. On that same note, when we hired her she said she would not have any other weddings the week before or after ours… this promise was broken and she booked a wedding every single weekend around our wedding. Since she was busy with other weddings, her attention was spent handling the stress of the 2 weddings surrounding ours. We think this is why a lot of things did not turn out the way we were told they would.
Her communication skills are horrible. She never initiated phone calls and communicated everything through email. This might have been ok, but she ended up misinterpreting a lot of emails and instead of calling us for clarity, would just send a very rude and snide email in return. We were also promised numerous conference calls during the 11-month planning period and only had 2 or 3. She resorted to emails instead. She also was not nearly as creative as she first claimed to be. She never came up with ideas and waited until the last minute to act on things. We had 11 months to plan the wedding and she pretty much started everything 3 months prior. We could have saved a lot of money, and reduced a lot of stress by not hiring her.