Vendor FAQ (Frequently Asked Questions)

  1. How do I register as a vendor on OneWed?
  2. I need to edit my listing. How can this be done?
  3. How can I upgrade to a paid OneWed listing?
  4. What order do the listings appear?
  5. What are the listings on the top and right hand side of the search results?
  6. What is a "Nationwide" listing?
  7. Are there both Monthly and Annual options for paid listings on OneWed?
  8. I received an email from OneWed saying that a bride had been sent to my website. But when I view the Leads tab on my vendor dashboard, there isn't any information there. Where can I find information on this bride?
  9. I'm able to sign into OneWed, but can't access my vendor dashboard. What's going on?
  10. Why did I get matched with this bride?
  11. How can I ensure that the MatchMake leads I receive are relevant to the level of service I provide?
  12. Why am I receiving MatchMake lead emails from brides that are located far away from me?
  13. I don't want to receive MatchMake lead emails from OneWed. How can I turn these off?
  14. How much do leads cost?
  15. How many credits will I need to purchase a MatchMake lead?
  16. How can I tell how many credits I have?
  17. How do I get credits? What do I do if I want a lead but don't have enough credits?
  18. Once I purchase a lead with credits, what happens?
  19. Why are you charging me for leads when I already pay a monthly fee?
  20. What do the various lead "statuses" mean?
  21. What should I do if I see a questionable lead?
  22. What should I expect from the MatchMake program?
  23. I'm a bridal show producer and have an upcoming show that I'd like to advertise on OneWed. How can I add my bridal show?
  24. What is OneWed's policy on reviews?
  25. Will OneWed remove my vendor listing if I receive a negative review?
  26. How do I contact support?
  27. How do I cancel my subscription?
  28. Do I need to commit for an entire year?
Q: How do I register as a vendor on OneWed?

To register as a vendor on OneWed:

  1. Start here and click the Join Now button.
  2. Complete your user profile and click the pink Submit button.
  3. Search our database: type in your City and Business Name.
  4. Add or claim your listing:
    1. If your business is not currently listed, a pink Add Listing button will appear. Click this button to add your listing.
    2. If we find a listing that matches your criteria, it will appear in the search results with a pink Claim button. Click the Claim button to become the owner of this listing.
Q: I need to edit my listing. How can this be done?

A: To edit your vendor listing:

  1. Sign in with your Username/Email and Password.
  2. Mouse over your name on the top right of the page, and click View Your Dashboard.
  3. Click the Listing tab on your dashboard.
  4. Edit your listing, and click the pink Save button when finished.
Q: How can I upgrade to a paid OneWed listing?

To view details and prices for our various premium packages and upgrade your account:

  1. Sign in with your Username/Email and Password.
  2. Mouse over your name on the top right of the page, and click View Your Dashboard.
  3. Click the Advertising tab on your dashboard.
  4. Look over the features that come with each type of enhanced listing, and choose your ideal package by clicking the corresponding $Price/month.
  5. Click the Checkout button if your Shopping cart looks correct.
  6. Enter your billing information, click the "Review order" button, submit your charge and your enhanced package features will be enabled immediately.
Q: What order do the listings appear?

A: When a bride searches for a vendor, the main listing is what we refer to as the "Organic Search Results." These search results come up in a default sort order that groups all the platinum subscriptions at the top, then all the gold subscriptions, then all the silver listings then the free listings. Within each group, those listing with the greatest number of reviews appear at the top. Any time there are two or more listings with the same number of reviews, they are rotated in their order to keep it fair.

The bride has the option to sort the organic listings in three additional orders:

  • By the number of reviews (independent of the subscription type)
  • By the average review (those with the highest average rating appear at the top)
  • Alphabetically (great for when you are searching for a particular vendor)
Q: What are the listings on the top and right hand side of the search results?

A: These are the "Featured Listings" these high profile locations are reserved for paying vendors and work in the following manner:

The top featured listing bar contains the three platinum vendors in that category that are closest to the bride's location. This is independent of the distance selector that the bride chose in her search &emdash; many times the reach of a platinum vendor in a less dense part of the country is dramatically extended by appearing in the featured listing far beyond the 25 miles or even the 250 miles on the distance selector.

The right hand featured listings work similarly, except that there are four spaces and they are for the four closest gold vendors to the bride's location.

Q: What is a "Nationwide" listing?

A: While our focus in on local vendors, there are a few vendors that have a national presence. Any vendor can purchase a National Listing &emdash; these are platinum level listings and you should contact Sales@OneWed.com if you are interested in learning more.

Q: Are there both Monthly and Annual options for paid listings on OneWed?

A: Yes, we currently offer both monthly and annual options. Monthly prices for each package will show on the Advertising tab of your vendor dashboard. A monthly package can be canceled at any time. To view annual options, and save up to 45%, click "Want 3 months free? Click here!" to the left of the monthly prices, or contact Sales@OneWed.com (312)612-9308

Q: I received an email from OneWed saying that a bride had been sent to my website. But when I view the Leads tab on my vendor dashboard, there isn"t any information there. Where can I find information on this bride?

A: The email you received is a Referral email, and OneWed does not have any information on this bride. The Referral email is sent out whenever a bride or groom views your detailed listing on OneWed, and then clicks through to your website. Because we don't force every bride to sign in before searching for vendors, we don't have an email address, name, or phone number. Referral emails can be disabled from the Listing tab of your vendor dashboard.

Q: I'm able to sign into OneWed, but can't access my vendor dashboard. What's going on?

A: It sounds like you have two user accounts, and are logging in with the user account that isn't associated with your vendor listing. Email us at Support@OneWed.com with the name of your business and the email address you're currently signing in with, and we'll help you out!

Q: Why did I get matched with this bride?

A: This MatchMake lead was sent to you because you fit the specific parameters (vendor type, budget, location) that the bride specified in her MatchMake survey. The bride filling out this form indicated how many vendors she wanted to contact her (minimum of 3, maximum of 9) and the maximum distance from her that she wants us to search. Our Platinum vendors who meet the bride's MatchMake criteria will receive this lead first followed by the Gold, Silver and then Free OneWed vendors.

Q: How can I ensure that the MatchMake leads I receive are relevant to the level of service I provide?

A: The best way to control the types of leads that are sent to you is by setting the Minimum Service Package Price field on your Vendor Dashboard. This allows you to set a budget threshold, so only brides with a budget above this threshold will be matched with you!

Q: Why am I receiving MatchMake lead emails from brides that are located far away from me?

A: When a bride fills out the MatchMake survey, she can specify the maximum distance from her that she wants us to search. If a bride is located in New York City, she may only be willing to consider florists within 5 miles of her zip code. However, a bride in a Cody, Wyoming may be interested in finding the perfect florist up to 100 miles from Cody. If you are sent a MatchMake lead from a bride located farther away than you are willing to travel, simply ignore or decline the lead.

Q: I don't want to receive MatchMake lead emails from OneWed. How can I turn these off?

A: You can disable MatchMake lead emails right from your Vendor Dashboard. Once you've logged into your OneWed account, click "View Your Dashboard," and from your dashboard, click the "Listing" tab. Uncheck the box next to "I would like to receive an email when I am offered a MatchMake lead" and hit the pink "Save" button. It's as easy as that!

Q: How much do leads cost?

A: Leads can only be purchased using Credits. From the "Leads" tab of your Vendor Dashboard, click the "Purchase Credits" button where you can buy credits in the following package sizes:

  • 4 credits for $6.00
  • 15 credits for $20.00
  • 40 credits for $50.00
Q: How many credits will I need to purchase a MatchMake lead?

A: Well, that depends. Most leads cost between 1 and 4 credits. If you are a Platinum or Gold vendor on OneWed, you can not only purchase leads at a discounted price, but you will also receive leads before Silver and Free Vendors.

Q: How can I tell how many credits I have?

A: Click on the "Leads" tab from your Vendor Dashboard. At the top of the Leads page (to the right of "Leads for Purchase"), you can view the number of credits available.

Q: How do I get credits? What do I do if I want a lead but don't have enough credits?

A: Simply purchase lead credits from the "Purchase Credits" page. Whenever you need to replenish your credits balance, just purchase another set. It's that simple!

Q: Once I purchase a lead with credits, what happens?

A: As soon as you purchase a lead with credits, OneWed will send both you and the bride an email formally introducing you two to each other. It is then is up to you to promptly telephone, email or text the bride to continue the dialogue and close the sale.

Q: Why are you charging me for leads when I already pay a monthly fee?

A: Our MatchMake program was created to provide additional value to all of our vendors. If you have a paid listing on OneWed, the "Contact This Vendor" form will still show when a bride views your detailed listing. If she fills this form out, a lead will be sent to you and only you at no cost! In order to receive additional leads, we created the MatchMake program. Brides may request to be matched to vendors meeting specific creteria. If you have a paid listing on OneWed, you will not only receive the lead before our free vendors, but you will also be able to purchase leads at a discounted rate.

Q: What do the various lead "statuses" mean?
  • Available: The lead is available for you to purchase.
  • Purchased: You have purchased this lead and have full access to the bride's contact information.
  • Declined: You have actively declined to purchase this lead.
  • Sold Out: The number of vendors requested by the bride has already been fulfilled and the lead is no longer available for purchase.
  • Canceled: The bride is no longer interested or OneWed quality control has deemed the lead invalid.
Q: What should I do if I see a questionable lead?

A: If you receive a lead email that seems illegitimate, please email Support@OneWed.com, indicating the specific lead you are concerned with. We will look into it right away and cancel the lead if invalid.

Q: What should I expect from the MatchMake program?

A: It's important to understand that this is a sales process. When a MatchMake survey is filled out by a bride, the lead is sent to many vendors for possible purchase (though the lead will only be sold to between 3 and 9 vendors as specified by the bride). In order for you to close, and convert these leads into real business, you must be proactive. If you purchase a lead, one phone call to the bride is likely not enough to close the deal. The vendor who calls, leaves a voicemail message, emails the bride to follow-up, and offers more than one way to contact the vendor for more information will be on their way to closing the sale.

Q: I'm a bridal show producer and have an upcoming show that I'd like to advertise on OneWed. How can I add my bridal show?

A: To add your upcoming bridal show(s) to OneWed:

  1. Sign in to OneWed with your Username/Email and Password, or register by clicking the Join Now button here.
  2. Scroll to the bottom of the page, and on the far right of the footer, click Advertise a Bridal Show.
  3. Fill out the Submit Bridal Show form, and click the Submit button when finished.
Q: What is OneWed's policy on reviews?

A:

  1. Reviews are to be written only by clients of our vendors who were brides or grooms in the wedding.
  2. Please, only review each vendor once (one review per couple).
  3. If a review is contested as not coming from an actual client, we will IMMEDIATELY remove the review from public view and write the author asking for proof that she was a client of the vendor being reviewed (copy of contract or cancelled check).
  4. Only if the reviewer is able to provide proof of the customer-vendor relationship will the review be re-published.
  5. Reviews are intended to be used to review the quality of work of the vendor - reviews that focus on issues unrelated to the quality of the vendor's work or that make personal attacks may be removed by OneWed at anytime.

We are all about transparency and honest reviews from real brides. Brides benefit from being able to get the real scoop and see both positive and negative reviews from past customers. We don't try to evaluate what are fair reviews, just that the reviews come from actual customers of the vendor.

Q: Will OneWed remove my vendor listing if I receive a negative review?

A: No, we will not completely remove a vendor listing just because of a negative review. Removing reviews or listings just because there is a bad review would result in a directory of only perfect reviews, compromising the value of our site. Here at OneWed, we try to provide brides with a venue for expressing their opinions while protecting vendors from fake or false reviews. In doing so, we have a "vendor rebuttal" feature, which allows our vendors to tell their side of the story in response to a negative or exaggerated review. Just send your rebuttal to Support@OneWed.com, and we'll post it below the review in question.

Q: How do I contact support?

A: You can contact support at anytime via email Support@OneWed.com. Please include as much detail as possible so that we will be able to help you!

Q: How do I cancel my subscription?

A: A monthly subscription can be canceled at any time (since you are charged every 30 days). Our annual packages imply an annual contract, so cannot be canceled until the 365 day duration of the annual package is finished. Annual packages are non-refundable, but are transferable (in case your business is sold during the time that your annual contract is still active). From your dashboard, click "Edit Listing" and you will see a green "Cancel Subscription" link at the top of the screen. Click this link, and we'll be notified of your request to cancel. You will receive a phone call and/or email to confirm your cancellation request.

Q: Do I need to commit for an entire year?

A: Of course not! All of our standard packages are month to month subscriptions. You can start anytime you want and your credit card will get billed every 30 days. You can cancel at any time. We do run specials from time to time that include discounts for committing to a longer term, so keep your eyes out for those OneWed emails if you are looking for a deal!