How did the wedding photographer avoid disrupting the day? Great with candids? Action shots? Portraits?
*The new name of this co is New Love Photog.* We selected Kris & Lauren Dahl based on their portfolio and positive consultation we had with Kris. In our opinion, after the contract was signed and deposit sent, communication was very poor with delayed responses and ignored questions. We felt specific things we requested for the photography on the wedding day were not done, although we were assured they would be. It took over 9 weeks to get our wedding photos. In our opinion, a large percentage of the photos provided were not of the quality we expected. Photography is an art more than a science, but we felt a number of photos were negatively impacted by lighting, framing and/or depth of field choices. Other problems included: We were asked to pose ourselves, the bride was asked once to select the location she thought had the best lighting, our friend read a poem and was very emotional, and Kris was "clicking loudly taking pictures in front of me" (directly quoted from friend). We understand that NO photographer can catch every single shot, and it's a difficult job - but in our opinion, many important shots were missed: The groom's face as the bride walked down the aisle, bride-getting-ready moments, bride kissing her dad on cheek before going into the church, the couple kissing as exiting the church, our first moments as husband and wife (which we specifically requested), etc. To us, these seem to be key and typical shots from any wedding. We also felt that in several instances the photographs themselves had issues which impacted the shots, for example: the bride/bridesmaid toast photos being shot with the wrong aperture and poorly framed so girls on the edges were cut out. It seems that they had significantly different priorities than us, although we had communicated our priorities. For example, of the original 497 photos, we received 34 photos of the brides' dress, shoes, accessories and bouquet; but only 26 of the bride getting ready. Possibly contributing to this was Lauren told the bridesmaids to leave the bathroom, and then proceeded to stay in the bathroom herself (reportedly, for a very long time). When she exited, there was now a major time crunch for the girls to finish getting ready as Lauren now wanted to take photos. Of course, everyone is entitled to use the restroom, but the time seemed excessive to the girls, and is maybe a reason many getting ready shots were not done - the photographer was MIA. At the reception, we received many photos of our cake and rings; but very few of us and guests, save the ones we had them take with every table, which we had to insist on because they did not like the idea. Prior to the wedding, they discussed our timeline was tight and things would likely be rushed and/or missed. We understood but did not think the cuts would include the bride and groom with the people we love! When we contacted them to sort out exact details of what we wanted, they told us they had done over 500 weddings and leave it to them. After we received the photos, we expressed our concerns via email. The response from Kris Dahl was surprising and hurtful to us (see attached). We called Kris and apologized if we had caused any hurt feelings by our email. Kris did not apologize, he just said, "let's just part ways as businessmen." We paid to have a service rendered, and we did not feel like we got what we expected or paid for. These are the most important photos we'll ever have done; and unfortunately, we were not happy with the outcome. We feel we will have to hire a professional to retouch the photos, but unfortunately, Kris is unable to provide our photos in RAW format, only jpeg. Most professionals shoot in RAW, as you are able to garner a lot more information from the photo, and make more corrections. Corrections possible with a jpeg image are limited. In our opinion we felt that Kris and Lauren had no remorse, professionalism, nor accountability in regards to what we felt were errors and missed moments. We requested the culled photos and they sent them at no cost. What surprised us was that there were a large number of photos in the culled photos that we felt we should have received. We don't understand why they were cut. If we had received those extra images, the experience would not have been nearly as disappointing. We also did not receive the original color versions of the black and white conversions, even though we were told we would get all the original images. Since we were not entirely happy with the B&W conversions they did, we wanted the original color files for those, as well. They requested we send a thumb drive to get those images, which we mailed along with a S.A.S.E. on 8/4. We did not receive the images back until 9/28 (7 weeks). We were not asking for any editing to be done, simply copy the original untouched color images to the supplied thumb drive and mail; 2 photos were still overlooked although we supplied a list with both the image number and copy of the photos.