Brilliant Earth
15 Reviews

Selected Best of 2010, 2009

26 O'Farrell Street
San Francisco CA 94108
United States




Portfolio




Brilliant Earth is a socially responsible jeweler offering conflict-free Canadian and Namibian diamonds, fair trade colored gemstones, and environmentally responsible gold and platinum. Come see our website or visit our showroom in San Francisco to see our products!




Reviews (15)

Thanks for your review!
* Required fields

characters remaining



* Please fill out at least one of the following questions:









Product Selection
Knowledgeable Staff
Custom Settings
Value

Brilliant Earth is truly Brilliant!

Was the staff great to work with? Why or why not?

Absolutely the best customer service I have received in a long time. Danielle and Jessica went out of their way to make sure that we were 100% satisfied with what we purchased. We were never made to feel like we were being ridiculous about the fit of the ring. Danielle went what I feel was above and beyond to get the ring resized and back on my girlfriend's hand in as short a time as possible (twice!!).

Custom-made wedding jewelry? Custom accessories? What kind?

NA

Most creative element of your purchase?

Both my girlfriend and I are more into simple and elegant rings rather than bawdy and busy. I had looked at lots of other sites (Blue Nile, etc.) and I loved the options that Brilliant Earth had to offer. I purchased her ring. We then picked out my engagement ring and while talking with Danielle, we picked out our wedding bands.

Happy? Best wedding day comment?

I can't sing Brilliant Earth's praise enough. The price is right for high quality, amazing and dazzling jewelery. The customer service is top notch. And you can feel great knowing you are using a company that only deals in conflict free diamonds and other gems, and uses environmentally friendly packaging (down to the ink used on the post consumer cardboard boxes). You cannot go wrong with a Brilliant Earth purchase!




Product Selection
Knowledgeable Staff
Custom Settings
Value

five star

Was the staff great to work with? Why or why not?

Incredible service. I was nervous about making such a huge purchase on line but I'm glad I did. When making my decision to trust an online dealer you shouldn't trust this review or any other for that matter. Anyone can write it. I came across recondmondations by 60 mins and Martha Stewart in a goggle search. That pretty much sealed the deal for me. I ended up spending less for my conflict free diamond then the vendor that I was going to use... And my fiancé got her conflict free diamond so every one wins. Again, incredible service and extraordinary diamond quality!! I WILL be getting my wedding band from there as well. By the way, I did have the diamond appraised and I did see the serial number and Canadian trademark maple leaf for myself in a microscope. The stone is very legit as well as the company.



Wedding on 2010-03-02


Product Selection
Knowledgeable Staff
Custom Settings
Value

Amazing experience

Was the staff great to work with? Why or why not?

Daniella was incredibly helpful. Every question was answered quickly and thoroughly. I always felt that my business was appreciated, wanted, and respected.

Custom-made wedding jewelry? Custom accessories? What kind?

I chose a ring from the website, but wanted to have it engraved. Price and time was told to me quickly, and now that I have seen the ring, everything is exactly as I asked for!

Most creative element of your purchase?

Recycled gold! Conflict-free diamonds!

Happy? Best wedding day comment?

I'm very happy. Thank you, Brilliant Earth, for being one of the most important facets of my wedding preparations!



Wedding on 2010-08-08


Product Selection
Knowledgeable Staff
Custom Settings
Value

An easy, educational purchasing experience

Was the staff great to work with? Why or why not?

I called customer service and worked with Danielle. She was very knowledgeable not only about their diamonds, which cuts are more popular and therefore more abundant in their stock, but also how to critically judge them based on their cut. She chose a couple of diamonds out of their stock based on our criteria and what is most important for appraisal value. She was also knowledgeable about sizing, was reassuring about the ease of re-sizing, and ultimately suggested a special sizing based on my description of my finger and my apparent anxiety that the size recommended by a local jeweler was incorrect. The special sizing turned out to be PERFECT, and the diamond we selected out of her recommendations fit every criteria we wanted. And it's just plain gorgeous.

Custom-made wedding jewelry? Custom accessories? What kind?

N/A. Did not get a custom-made ring.

Most creative element of your purchase?

I fell in love with the delicate antique scroll band many months ago, based on the photos on the website. It's got the intricate detail I wanted in a band but it's subtle enough not to distract from the diamond. And at first I didn't think the 3 teeny diamonds flanking each side of the main diamond would be necessary, too flashy, but they in fact complement the diamond beautifully since they sparkle simultaneously when my hand moves...really nice effect.

Happy? Best wedding day comment?

So happy with the overall combination of the ring band and diamond shape. Best comment so far was that it suited my personality perfectly.



Wedding on 2011-05-07


Product Selection
Knowledgeable Staff
Custom Settings
Value

Great Company!

Was the staff great to work with? Why or why not?

I called Danielle numerous times and had to have expedited processing to get my ring finished and shipped in 6 days. She was able to answer all of my questions and work with my demands. I was very pleased with this aspect of my purchase.

Custom-made wedding jewelry? Custom accessories? What kind?

I did not get a custom-made piece, but many people have complimented my fiance on how unique the ring looks.

Happy? Best wedding day comment?

We are thrilled! She loves it and it is often described as "elegant", "unique", and top quality.



Wedding on 2010-09-16


Product Selection
Knowledgeable Staff
Custom Settings
Value

Beautiful Rings, Great Experience

Was the staff great to work with? Why or why not?

The representative let me know when the rings were shipped and contacted me again to be sure that they arrived okay. I was very pleased and put at ease about ordering such an important purchase online.

Custom-made wedding jewelry? Custom accessories? What kind?

I didn't bother with any custom settings (ones that I may have conceived originally) because my girlfriend found a beautiful design (Seacrest) out of their impressive collection.

Most creative element of your purchase?

I LOVE how the design of the Seacrest setting allows for the graceful interlocking of the setting and the wedding band, as though the band "hugs" the stone. Gorgeous.

Happy? Best wedding day comment?

I am very happy and would strongly recommend this source for anyone who does not mind spending a little more for environmentally friendly and socially conscious jewelery.




Product Selection
Knowledgeable Staff
Custom Settings
Value

Beautiful Sapphires!

Was the staff great to work with? Why or why not?

I had my eye on a sapphire engagement ring from BE for ages. I was finally ready to purchase and the whole thing couldn't have been smoother! The staff was very knowledgeable and answered any questions I had. I received the ring yesterday and it is beautiful. I'm popping the question later this week and I'm sure my (soon to be!) fiance will feel the same!




Product Selection
Knowledgeable Staff
Custom Settings
Value

Even better than expected

Was the staff great to work with? Why or why not?

Yes - super easy, flexible, convenient, no pressure, knowledgeable, helpful
- really, everything you could ask for.

Custom-made wedding jewelry? Custom accessories? What kind?

Yes - we took elements from a few stock designs we liked to combine into the ideal ring for my fiance.

Most creative element of your purchase?

There are series of different styles that can be viewed on the website, but they're open to whatever is right for you.

Happy? Best wedding day comment?

Everyone loves the quality and craftsmanship of the engagement ring, which is clearly noticeable when compared to standard street storefront jewelry.




Product Selection
Knowledgeable Staff
Custom Settings
Value

Brilliant, indeed!

Was the staff great to work with? Why or why not?

My fiance and I could not be more pleased with the beauty, quality, and sourcing of the ring. To know that it comes from a company actively committed to righting past wrongs in mining is just as important and makes Brilliant Earth the jeweler I will recommend to all.




Product Selection
Knowledgeable Staff
Custom Settings
Value

So happy with my rings

Was the staff great to work with? Why or why not?

yes, super friendly and really quick with getting back to you

Custom-made wedding jewelry? Custom accessories? What kind?

anything you want. they worked with me to design my custom wedding band

Most creative element of your purchase?

conflict free and nature inspired. good for the hippies among us

Happy? Best wedding day comment?

My engagement ring and wedding band are both from Brilliant Earth, a company that uses conflict free certified diamonds and reclaimed metal. It came in a sustainable bambo box... yeah, we're hippies. They are designing my wedding band too. It's a wonderful company! They are so nice!




Product Selection
Knowledgeable Staff
Custom Settings
Value

If you could only pick one jeweler

Was the staff great to work with? Why or why not?

Great. They began with using their knowledge to educate me on the big picture and not pushing their product right from the start. Everyone was very resourceful and professional. One on one consultations and showings let you ask all the silly questions you want

Custom-made wedding jewelry? Custom accessories? What kind?

Decided on a very fluid design that only a handful of their designers/artists make. Round cut solitaire set in recycled platinum. Very non-traditional. Still getting compliments daily.

Most creative element of your purchase?

We shopped around San Francisco for a while and just didn't feel like we were finding anything unique. Brilliant Earth was definitely a fresh breath of air in that sense.

Happy? Best wedding day comment?

A friend (whom was also engaged asked if she could try it on at a party......then she asked if she could trade for the rest of the night. Then she called us and asked for Brilliant Earth's phone number.




Product Selection
Knowledgeable Staff
Custom Settings
Value

Plain fabulous!

Was the staff great to work with? Why or why not?

Danielle was wonderfully helpful, flexible and warm.

Custom-made wedding jewelry? Custom accessories? What kind?

Emerald cut diamond in the white gold delicate antique scroll setting.

Most creative element of your purchase?

The setting is simply stunning!

Happy? Best wedding day comment?

When I first saw the ring, I could not help thinking it was the perfect one. Dan hadn't consulted me (which I'm glad about 'cause I love surprises) but it was exactly right for me -- proof that he knows me well. When he told me the story of the company from which he'd got it and its ethical commitments, I fell in love with the ring and him even more. I love the ring; I love what Brilliant Earth does and stands for ... I've been recommending it to everyone I know whose considering getting married; I bet I'll be doing so for as long as I'm wearing this ring (a lifetime, then?!).




Product Selection
Knowledgeable Staff
Custom Settings
Value

Brilliant Earth is wonderful

Was the staff great to work with? Why or why not?

Personalized card in the box that was handwritten by a Brilliant Earth employee. Great customer service. They were a joy to work with.

Custom-made wedding jewelry? Custom accessories? What kind?

Brilliant Earth allows you to choose your diamond and setting. They offer a lot of great choices for both diamonds and settings.

Most creative element of your purchase?

They offer all types of settings. They have something for everyone, no matter what your taste in jewelry style.

Happy? Best wedding day comment?

Everyone thinks my ring is perfect. It catches everyone's attention.




Product Selection
Knowledgeable Staff
Custom Settings
Value

My ring is simply stunning!

Was the staff great to work with? Why or why not?

Yes! I called a couple of times to ask questions about my ring, and they were wonderful and answered all of my questions. I received a personalized note with my ring, and an email letting me know I would be receiving my package. They definitely eased my concerns about ordering such an expensive piece over the Internet.

Custom-made wedding jewelry? Custom accessories? What kind?

I used one of their settings and chose a diamond from the website. It's gorgeous!

Most creative element of your purchase?

The setting. I could not find a setting like this anywhere, and I looked for months for something this special. There is no match!

Happy? Best wedding day comment?

Gorgeous is the consensus! I am extremely happy with my ring!




Product Selection
Knowledgeable Staff
Custom Settings
Value

Awesome Vendor...highly recommended

Was the staff great to work with? Why or why not?

Rick Chavez was amazing to work with. I live in Orange County, CA and had to work with Rick in custom designing my engagement ring via email, which made me nervous at first. But Rick was incredibly responsive to all of my emails and questions and totally put me at ease. He was incredibly helpful, professional, and kind. My fiance and I met and talked with a few jewelers before finding Brilliant Earth and always left with an unsettled feeling. We are so grateful that we found Brilliant Earth and Rick. Thank you so much for making it such a great experience.

Custom-made wedding jewelry? Custom accessories? What kind?

My fiance and I wanted to find a simple, clean, modern engagement ring with an aquamarine stone. All of the ones that we found in stores and online either were completely gaudy and/or "bedazzled" with diamond accents. I found Brilliant Earth online and was so excited to have found a jeweler that shared our concern for the environment. I found a bezel setting for a princess cut stone that I absolutely fell in love with. I worked with Rick via email to source an aquamarine stone. When the selections arrived, my fiance and I made a weekend trip to San Francisco to make our final selection and to meet Rick. It was a great weekend and I have an absolutely gorgeous ring.


Browse more local vendors on OneWed.

Plan your perfect wedding.


Browse thousands of photos

Gorgeous inspiration for every aspect of your wedding

Find & book local vendors

See the venues, photographers, florists and more, near you

Save & share what you love

Browse thousands of photos and track with ideabooks

Join Us




Explore





Company




Copyright © 2001-2016 OneWed Inc. All Rights Reserved.