Convenient, Affordable, Professional On Location Hair & Makeup Services
Did salon services meet your wedding needs? Why or why not?
had a TERRIBLE experience with Jennica for my June wedding. I will admit that at first she responded quickly and really helped me out of a bind because my previously booked hair and makeup company was NOT returning any of my calls and I was afraid I was not going to have anybody to do hair and makeup for my bridesmaids and I. Every brides worst nightmare, that a vendor doesn't come through! She was a little far away from me and it was only a few weeks from my wedding so she assured me that not doing a trial was no big deal especially because I wanted a simple design (I had my heart set on a simple french twist) Two days before my wedding I received a text message that said "your location is two hours away, the travel fee is $100" I responded that it was no problem because I knew I would have to pay through the nose because she had to travel so far, totally fair. Then, a few hours later I received another panicked message from her saying that she looked it up and it was going to take her 4 hours to come to my location which was totally insane and ended up not being true, the two hour quote was correct. THEN she said that she "accidentally gave me the wrong contract" and the makeup price was actually $15 more per person than quoted. Afraid that she would cancel on me I assured her it was only two hours away and that that price was fine for the makeup. So I would be out $60, no big deal so long as it gets done right? Well after that she sent me another message saying that she didn't realize it was 2 hours away and she should be charging me MUCH more for the travel fee. Her previous message clearly stated that I was two hours away but I chose not to say anything for fear of creating bad blood. She grudgingly accepted that she would ONLY be getting $100 to drive two hours. Please, it's a traveling hair and makeup company...that's what they do! She did arrive on time in the morning and I was all set to put the strangeness of her behind me although I was disappointed to find out that I was paying so much for Mary Kay makeup products...most other on site people I contacted use higher quality...things you would buy at Sephora. Of course, I didn't say a word and we did have a pleasant time with them while they did our hair and makeup. All of the girls who had their hair done chose VERY simple styles, including one that was so simple that it had DIY directions in a Martha Stewart magazine, my sisters had a simple braid and some pinning done. We were happy with the work and it was done very quickly (less than two hours...a testament to the simplicity of services rendered) When I later looked at the bill I realized that Jennica chose to charge us the MAXIMUM amount for each of the hairstyles on top of the extra charge for makeup that I agreed to...grudgingly and out of fear! The contract does clearly state that there is a range of prices charged for hairstyles and they are determined by length, thickness and intricacy of design. Now, all my girls had above shoulder length, relatively thin hair. In fact, my sisters hair is particularly thin because she lost some because of recent illness. I have already attested to the simplicity of the designs and I felt that charging the maximum price was very unfair. I very diplomatically emailed Jennica my feelings about the topic and she responded with total indifference and when I persisted threatened me with her "lawyer" and promised to take me to court over the issue! Not only does the contract give the client no recourse for dissatisfaction or dispute (you become responsible for all court related costs) Jennica also does not seem to feel guilty at all about exploiting a bride who is in a tough position! The disputed amount was just over $100 and it wasn't about the money for me (please, we just dropped 20k on this wedding!) it was the principle of the thing. I felt completely taken advantage of and Jennica was not responsive to that at all. She threatened me numerous times and warned me that if taken to court it was going to "cost me a lot more than $100". We both knew she had me over a barrel and so I did pay her the full amount. It was the only negative experience I had with ANY of my vendors for the wedding and it really has cast a shadow over the otherwise fun time I had with my girls getting ready and that really stinks. I will not say that Jennica does a bad job and I feel I have rated her fairly on quality of service and responsiveness but she definitely doesn't even deserve the half a star I gave her on everything else. So brides go with Jennica if you must but be wary of her because she will take advantage of you given the opportunity. Get a trial, ask exactly how much for everything and don't let her change the contract on you at the last minute!! She is totally despicable. Take my advice and go with somebody else so you don't have the same nightmare as me!
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