Michael's Limousine Co
purple star purple star grey star grey star grey star 1 Review

161 Lynn St
Peabody MA 01960
United States

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Reviews (1)

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Wedding on 2016-08-06


Highly Unprofessional

Type of limo & transportation? Bling-level?

VanTerra for 13 people

Who was in your entourage?

My bridal party, parents & grandparents

Happy? Meet your wedding transportation needs? Why or why not?

I used this company for my wedding and was extremely disappointed. We requested that the driver call when he arrived at the hotel to pick us up, which he did not and the van was very hot the whole drive.

Our wedding ended at midnight and he was supposed to be there right at midnight to pick us up and then come back to do a 2nd trip with the rest of the bridal party. My husband and I, our bridal party and our parents waited on the sidewalk for 20 mins. We called and left a message with Michael's Limousine and did not receive a call back. We started to panic since we had no way of getting in touch with the driver and had everyone just get in cars with any remaining guests and most had to call ubers.

Around 12:30 one of my bridesmaids and her date were still at the venue waiting for their uber when the van finally showed up so out of the 26 people he was supposed to drive, he drove 2.

The driver got in touch with me to let me know that he picked up the wrong wedding party from our venue. He said "a bunch of people got in my van and I just drove them and didn't realize until they told me that I brought them to the wrong hotel that it wasn't your party". For the amount of money we paid and seeing that the venue is well known for having multiple weddings a night it was highly unprofessional for him to not even verify if the people were for the correct wedding.

It was embarrassing to have to tell our parents and bridal party to start looking for rides after standing on the sidewalk for 20 mins at my own wedding.

The owner, Michael, only refunded us $200 out of the $325 we paid for the 2 trips he was supposed to make at the end of the night. Had my bridesmaid known she would have gladly paid $20 for an uber instead of me paying $125 for someone to show up 30 mins late.

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