Donna Just Photography
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Artistic and Elegant Wedding Photography.

8 Crooked Rd.
Bar Harbor ME 04609
United States

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Reviews (1)

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Wedding on 2011-07-03


Horrible experience

What was your favorite wedding photo?

one that a cousin took of us kissing at the end of the ceremony. she captured my niece covering her eyes!

How did the wedding photographer avoid disrupting the day? Great with candids? Action shots? Portraits?

I hired Donna Just as my wedding photographer for July 2011 wedding and had a horrible experience. It has taken so long to write a review due to still dealing with her up until a month ago. I could go on and on about the nightmare of an experience I had with her but simply if you are looking for photographer who will make your special day easier by being professional, on time, on top of what needs to get photographed, pleasant to talk to and deal with then please look elsewhere. The experience with her on the day of the wedding was amateur and unprofessional. It is over 2 years later and I don’t have an album and that is fine, the memory of dealing with and spending money on her is what pains me. Save your sanity - look elsewhere for a photographer.

Here is what you can expect if you hire her:
-Expect her to not be able to email or call you back in a timely manner and lose any emails you send her as she is not very professional with communication and does not regard them with any appreciation that your money was spent on her services.

-It takes her very long to get you an album back, which was not the problem for me and I never cared how long it was going to take. My issue was "chasing" her for a confirmation of receiving my album picks and then for an answer on the status of the album 7 months after sending her my picks. She didn't respond to 3 emails and a phone call (within a month) but did to a request for a refund. When you mention money she will respond. She told me 3 x it was almost done or an another week to find out weeks later she had not even started and can I resend her my list of picks (as she lost the email = one my main issues the lack of professional communications skills)

What was included in your wedding photo package? Albums? DVDs? Engagement pics? Two photographers?

album was included + $100 credit towards prints but she didn't honor that when I asked for refund after horrible customer service experience

How did the photographer make you and family comfortable?

She didn't at all - showed up late, didn't have the list of photos I wanted, gave her another copy and she see didn't take what I asked for. I had a small wedding (under 50 people total) and ONLY ONE LIVNG PARENT was there and she didn't get a picture of groom with this parent (mother) and bride and groom with parent. Also my informal "wedding party" of my nieces - no formal picture of all us looking at the camera together

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