What was your wedding theme? Décor? Setting?
Flexibility of venue to meet your needs?
Not Flexible at all
Have both your reception and ceremony there? If so, make for a happy couple & guests?
Favorite part of the venue?
Really beautiful location. Feel in love with it right away! Such a nice location to have a ceremony. We choose not to have our reception there, just our ceremony. The pleasantness ended after we signed the contract. We worked with a Diane, who is the general manager. They were terrible to work with! Numerous calls that I made, ended with me feeling unwelcome and that I was taking up their time. I really felt like just a profit to them. They were concerned with business, not brides.
On the day of our rehearsal, it was cold and we were waiting for all people to arrive. We stepped in the building to stay warm, and they asked us to leave the building because they set up a room for tomorrow's wedding. We were nowhere near that room so I don't see what the problem was. They were being stand off'ish and a little stern by not letting us use the building for our time reserved. Also on the rehearsal, we needed to use the outdoor plugs to time out our ceremony music with the coordinator. They said the would not turn on the power for us, we can only use power on the wedding day. So our rehearsal was cut short. They were not flexible or helpful at all. Quite terrible to work with.
It gets worse! On the day of the wedding, I arrived at the Mansion no one was around. The hallway to our room was blocked off by purposefully placed chairs. Finally, someone came up to us and told us we couldn't use our room I reserved for us and pointed us elsewhere down dark hallways and dark stair cases. They had no explanation for that. They also messed up what room I had reserved, even though I had called their facility nearly a dozen times in a year. (Yet again, we're greeted with another uncalled for "no"!) The staff should have escorted us to to our new location to be helpful, especially after they said we couldn't have the room we reserved. They might be familiar with the layout, but we had no idea where to go. Staff was not helpful. As we went to the room, no lights were on, and when we got to the room, it was freezing and no lights were on (the rooms should have been lit and ready for us! A true warm welcoming for the special day!!), After guessing where else we needed to be Diane the manager then noticed I was there, and came up to me and said, "Now, you must leave the ground by 2....okay? Everyone off of the grounds by 2pm!" It would have been nice if she said, 'Hello, you must be Miss Blank, how are you today? Let me show you your dressing room.. can I get you a water?...' She was very rude by not even greeting any of us with a proper "Hello" and instead immediately telling me when I needed to be off their grounds. Once again, my bridal party, and mother commented that they felt very un-welcomed in their establishment.
Another concern for other brides to be aware of. They didn't want guests to walk through the Mansion (even though I paid $300 for valet, partially, so guests could walk through the Mansion to experience it's beauty. They also didn't let us to use the library to sign our marriage license, even though I paid for my time in the Mansion.
I paid $1,500 and essentially their only service to be preformed was for them to set up chairs, and they didn't even do that right. We were 10 minutes away from the ceremony starting, and they're still setting up chairs! My guests were standing on the patio, waiting for them to finish. Setting up the chairs should have been completed well before the ceremony. They
Expect the woman to say, I've worked here 15+ years, we don't ever do that, or can't do this, or have never received that kind of request... Again, belittling you for your thoughts and questions. Just because you've worked there 15+ years, doesn't mean you're any good at making your business look good.
Pine Knob gets away with treating their clients like this, because they can.. they have a beautiful location, but the worst customer service. Expect to feel like you are unwanted and wasting their time.