The Springfield House
1 Review

4230 E. National Road
Springfield OH 45505
United States




Portfolio




Waterfront reception facility specializing in outdoor ceremonies and receptions.




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user1261448
Wedding on 2016-06-18


Star Quality
Knowledgeable, Friendly
Amenities
Variety

Horrible service

What was your wedding theme? Décor? Setting?

DO NOT use The Springfield House!! My daughter recently had her wedding reception here. Very unprofessional. They do not return phone calls or emails and they were late for appointments. Although the place was clean they are very disorganized and were understaffed. The dinner was awful, several guest complained about undercooked food. During the consultation we were told that the hot hors d'oeuvres would be served by two wait staff members while cold hors d'oeuvres would be on a buffet. Everything was on a table and items that should have been served warm were not. We were also told the salad would be plated. Instead the salad had to fit on the VERY small dinner plate with the entree. They were provided a head count and with 8 people not attending they still ran out of food. We had to ask for glassware for the tables for the toast and we had to find the staff in the kitchen to ask them for serving plates for the wedding cake. They were slow in cleaning the tables. Very poor service. Don't expect to get your deposit in a timely manner!! We were told we would receive our deposit back in 30 days. The 30 days turned into 60+ days and we only received the deposit after numerous calls and emails. DON'T waste your time with these people.. Read the other reviews . Several people had the same issues. They obviously don't care and don't try to improve.


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