Did the videographer capture all important wedding moments? Candids? Interviews?
My goal is to provide an accurate review our videographer vendor, Kenneth Stillman Video; however this review will be incomplete because my fairy tale wedding took place in August 2010 and we still have not received our wedding video.
KSV was hired and fully paid in advance to film our wedding and 2 years later has not delivered our video. We did our research prior to hiring KSV and there were a few negative reviews about the unresponsiveness and length of time it took to receive the final video; however they still received it. When we questioned Ken about the delay, he explained delays were a result of a death in the family so we ignored the warning signs. After repeated attempts of following up via email and phone, KSV was unresponsive (true to the reviews) and at the rare chance he did respond, Ken blatantly lied saying the video was in the final stage of editing and would be delivered soon. On 7 separate occasions he promised to deliver the video, filling us with false hope. We offered to pick up the video or at minimum receive the raw footage to view on our 1st or even 2nd anniversary, but nothing.
The only positive from this experience was the same-day edit highlight video, which was truly remarkable leaving us excited to see more, but not sure if we will.
The worst part is my sister-in-law also hired KSV so one family may never relive the weddings of their only children. I am not sure if we will ever get a happy ending, but I do not want this happen to another couple.
The Better Business Bureau issued the worst rating to KSV, “F” (http://www.bbb.org/washington-dc-eastern-pa/business-reviews/video-production-services/kenneth-stillman-video-in-levittown-pa-200326881/). Watch the CBS news segment (vhttp://www.nj.com/gloucester-county/index.ssf/2012/04/wedding_woes_brides_fear_theyl.html) showcasing several newlyweds with stories much like my own. Read the reviews.
KSV should not be in business. This is bad business, failing to produce the product and shows the true character of the business owner.