CCS Events
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1009 Lafayette Street
Richmond VA 23221
United States


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Richmond's largest event planning firm dedicated to assisting clients at any point of the planning process. Unique and creative with a combination of fabulous customer service make us sought after. We offer preferred rates on vendors and unlimited hours of planning. Call us today for a complimentary consultation!!


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Reviews (3)

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Wedding on 2016-10-29


Joyful
Connected
Experience
Executed Your Dream Wedding

HORRIBLE, NEVER USE

How did wedding planner make your day special?

I cannot explain how miserably disappointed I was to have worked with Colleen for my wedding. Nearly everything that she worked on for our wedding was done incorrectly or ruined. Here is the list that fits in the character limit, it is in fact longer than this:
1) We picked out our plates, silverware, stemware and tablecloths 6 months ahead of our wedding and the tablecloths on the heads table were not the ones we had chosen and the dinner and salad plates were incorrect as well. I found this out when I sat down to eat dinner at the reception.
2) There was an enormous BLACK wax stain in front of my seat that the catering company apologized for b/c they were so embarrassed to have that in front of the bride, even thought it was Colleen that spilt the wax.
3) I designed and chose special images for each table to name the table instead of doing the traditional numbers and these were merely laid on the table, not placed in holders as promised so that my guests spent precious time searching for their table and no one saw the designs I spent so much time choosing.
4) She completely ruined my seating plan. I had written and printed menus with each guests name on the top and Colleen failed to read my email with the table plan and seating arrangements that also explain how the menus were ordered, she also failed to look at the menus before arriving at the reception so she did not have time to properly place them. We started dinner 45 minutes late because of this and my guests arrived to their tables and could not find their menus or their seats and ended up seating themselves. I was so upset by this because obviously my husband and mother and I had spent hours seating everyone and THANKFULLY because of the seating rooster people at least knew which table to go to, but no one ended up sitting in the spot we had spent so many hours deciding.
5) My mother dropped of ivory ribbons and ivy that Colleen said she would place on the pews in the church and she just didn’t do this at all.
6) We were supposed to have Colleen pick up hot Krispy Kreme donuts to serve to our guests at 10pm and she just didn’t do this at all.
7) I sent Colleen last minute cancellations for people that were sick (I emailed her the evening before) and she failed to pull their place settings so we had empty seats at the dinner which is completely embarrassing
Worst of all, she yelled and berated my mother in the parking lot after the reception and would not give my mother the keys to her car because my mom had not had time to review the final invoice that Colleen had emailed her Friday night while we were at the rehearsal dinner so she didn’t want to pay yet.
I would absolutely tell anyone and everyone to never work with Colleen. You can do everything better yourself and she ruined things I had chosen and spent months planning. Thankfully, I love my husband and we had an incredible time with our friends and family but Colleen added an immense and completely unneeded stress to my wedding day

Useful suggestions, tips, wisdom your planner offered?

Nothing.

How the planner reduced your inner-Bridezilla?

She made me a bridezilla

Value of a wedding planner?

she detracted from the entire day and added an immense stress and sadness for my mother and I for everything that we spent over a year planning



Wedding on 2012-04-14


Joyful
Connected
Experience
Executed Your Dream Wedding

Not for the Detail Oriented

Value of a wedding planner?

Please...if you are looking for someone who is detail-oriented and reliable, DO NOT HIRE THIS WOMAN.

Let me tell you why...

We had such high hopes when signing up with CCS Events. Colleen is a nice woman. Unfortunately, Colleen did not live up to her own hype.

Colleen will present a beautiful vision for your wedding, but do not expect it to become a reality unless you stay on top of her the whole time.

Colleen is thoroughly unorganized. And, even if she gives you a great first impression, over time, her true colors start to shine through.

She will miss deadlines, forget to return calls, blame you for her errors, say she sent emails that she did not send. She fails to take responsibility for her mistakes and often tries to push them off on the client.

We put up with this because everyone said that, on your wedding day, she runs things like clockwork.

Well...that was not true either.

She did little more than email our vendors a set of scribbled notes. Multiple errors ensued:
1)Our linens were the wrong color.
2) She failed to bring pieces of furniture that she promised (a bathtub and a table).
3) Lights over our dance floor were still being set up while our guests were entering the reception area.
4) Chairs for the ceremony were originally set up in the wrong place.
5) She arranged for 11 people to sit at a table for a VIP table for 8 (after we had sent her a list of the 8 people who should be sitting there).
6) She never fixed her error of calling the bride's father by the wrong name, and he was even introduced by the wrong name. We sent her emails trying to get her to correct her mistake. This did nothing.

No apologies, no taking responsibility, either excuses or silence from Colleen and her staff.

During the wedding, when I was venting my frustrations about Colleen to my wedding photographer, she replied, "That's what all of Colleen's clients end up saying about her."

We ended up having a great wedding, but it had very little to do with Colleen.

We had a great wedding because we had a great caterer, a great photographer, and a great DJ. Colleen did put us in touch with the caterer and DJ, though we found the photographer on our own.

I would be remiss if I did not praise Colleen's assistant, Emmet. He did a great job. He was professional and courteous. It's a shame he had to cover for his boss's mistakes.

Pros: Colleen can put you in touch with decent vendors. She has a great assistant.

Cons: Colleen is forgetful, irresponsible, thoroughly unprofessional, and does not deliver on her promises.

I think having a wedding planner is a great idea. Just make sure you get one that follows through on his/her promises so that you get the wedding you spend your time and money planning.




Joyful
Connected
Experience
Executed Your Dream Wedding

PERFECT!!!!!

How did wedding planner make your day special?

She not only knew SO much more than the others I talked to, but she had the connections and know how to mke my dream a reality. I could not have had such a great wedding without her!

Useful suggestions, tips, wisdom your planner offered?

Because I trusted her completely based on her portfolio, I had totally faith in her. She listened to me and made sure our wants came first.

How the planner reduced your inner-Bridezilla?

She knows how to work with families with their needs not just mine.

Value of a wedding planner?

PRICELESS


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