Bridal Elegance & Formal Wear
1 Review

172 W Wisconsin Ave
Kaukauna WI
United States







172 W Wisconsin Ave, Kaukauna, WI, 54130




Reviews (1)

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Cassie Laszewski


Dress, Tux Selection
Knowledgeable, Friendly
Accessory Selection
Alterations Quality

Worst customer service I have ever received!

Lots of wedding dresses & tuxedos? Ask about your wedding style? Trunk show? Discounts?

They had a lot of dresses to choose from, in fact I did find the dress of my dreams at this store but refused to buy it because of they way we were treated.... upon arriving with my mother, mother in law and maid of honor we were greeting immediately. The woman asked me some questions to see what I was looking for, and then she disappeared. We kept looking and when I had picked out about 10 dresses we headed towards the fitting rooms. The woman who came up at first just stood behind the counter staring at us. When we asked where we should go she just shrugged and kept talking to her co-worker. In the meantime my mom helped me get in and out of all the dresses and of course I fell in love with the very last one. It wasn't until then that the employee was interested in helping. Luckily my mom was sneaky enough to write down the model number and designer before we left the dressing room. I went to another local store who went thru the trouble of special ordering the dress AND the dress thru them was $150 less than Bridal Elegance!

Wedding dress or tux alterations or customization needed? What kind?

No.

Purchase wedding accessories (think shoes, tiaras, jewelry, lingerie, tie, pocket square, cufflinks)? What kind?

Looked but refused to go back after the first experience there.

Recommend this bridal shop or tuxedo rental? What did you love most?

I have and will be telling all of my engaged friends to avoid this store!


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